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Frequently asked questions

Find answers to common questions about our products, orders, shipping, returns, and more.

Contact us as soon as possible. If your order hasn’t shipped yet, we can update the address.

Orders can be changed or canceled within 12 hours of placing them. After that, we begin processing and may not be able to make changes.

We accept all major credit cards, Shop Pay, PayPal and Apple Pay.

We offer 30-day returns on unused items in original packaging. If you’re not satisfied, contact us and we’ll help you get started.

Once your order ships, you’ll receive an email with a tracking link. You can also track your order from your account page.

Yes! We offer free shipping for orders within EU. Shipping costs (if any) are shown at checkout before payment.

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